Services
Onboarding
Checked 15:50
Online Sign Up OSU
Checked 15:50
Portal
Checked 15:50
Webhooks
Checked 15:50
Webservices API
Checked 15:50
Active Incidents
BACS Report download failures
Started 21/09/2026 08:59
Vocalink are currently experiencing an intermittent issue affecting report collection via BACSTEL-IP in the production environment. Their support teams are actively investigating the issue and working to implement a fix as soon as possible. We will provide further updates as they become available.
Affected services
Portal
21/09/2026 14:30
Vocalink continue to investigate the issue and have a potential fix which needs to be progressed. There is a no confirmed fix timeline at the moment. Vocalink have taken some steps to alleviate the impact of the issue for London & Zurich and our customers.
21/09/2026 13:08
Vocalink continues to investigate the intermittent issue and has taken steps to mitigate its impact. Work is ongoing to identify and implement a permanent solution.
21/09/2026 13:08
Vocalink has confirmed the issue with report downloads in the production environment. They are stating it is an intermittent issue and are actively working on a full fix. We will continue to monitor and issue updates when they are available.
Incident History — Last 30 days
No incidents in the last 30 days.
Uptime
Onboarding
Operational
Past 90 days
Past 30 days
100.00% uptime
100.00% uptime
Online Sign Up OSU
Operational
Past 90 days
Past 30 days
100.00% uptime
100.00% uptime
Portal
Operational
Past 90 days
Past 30 days
99.68% uptime
99.05% uptime
Webhooks
Operational
Past 90 days
Past 30 days
100.00% uptime
100.00% uptime
Webservices API
Operational
Past 90 days
Past 30 days
100.00% uptime
100.00% uptime